Reservation Form

Please fill in the form below to send us, and one of our staff will be in touch within one business day to confirm availability, collect your room & tour deposit, and assist you in completing your reservation.

In case you do not receive any reply form us immediately or within 24 hours, kindly send us a message to our backup mailbox at

If you prefer, give us a call at +84 (0)985 390 999 or +84 (0)30 3893 270. We’ll take your initial information and deposit over the phone, and get you started on your best vacation!

Please read "Terms & Conditions" before submitting this form.

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Which room types would you like to reserve with us ?

Single Double Twin Triple Quadruple
Superior double
Junior Double
Executive Family
Cozy Double
Premium Twin

Noi Bai Airport Transfer Service

Hanoi Transfer Service

Ha Long bay Transfer Service

Your Details:

I certify to The Vancouver Hotel that I have already read the TERMS & CONDITIONS and agreed to their guidelines


Payment Policy
+ Payments made by Master or Visa is surcharged at 3.0% & PayPal at 7.5% shipping fees.
Payment method: Highly recommendation to pay by credit card, please contact us to know about this matter.

Check-in/out Policy :
+ Check in: from 14:00;
+ Check out: no later than 11:30;
+ Early check-in: subject to room availability.

Late check-out policy :
+ Late check-out is subject to room availability
+ 12:00 to 17:00 check-out: 50% room rate surcharge
+ After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
+ If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.

Guarantee Policy :
+ A valid credit card and first night room charge will be deposited upon booking;
+ For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
+ Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy :
+ Child under 5-year old: free of charge/ F.O.C.
+ Child from 5-year old to 11-year old: surcharge $10/person/room/night.
+ Child from 12-year old or extra Adult: surcharge $15/person/room/night.

Cancellation/ Amending Policy :   This policy defines how to handle cancellations:
+ If cancelled or modified up to 7 days before date of arrival, no fee will be charged.
+ If cancelled or modified later, 100% of first night’s room rate and tax will be charged.
+ In case of no-show, the total price of the reservation will be charged.

Complaints or Comments :
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.  
Problems which cannot be resolved there and then should be notified in writing to hotelier @, The Vancouver Hotel, No 01, Lane 75 Luong Van Tuy Street, Ninh Binh, Vietnam.


General information :

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.


Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:


1. There is no breach of a legal duty owed to you by us or by our employees or agents;

2. Such loss or damage is not a reasonably foreseeable result of any such breach;

3. Any increase in loss or damage resulting from breach by you of any term of our contract;

4. Any loss is in excess of three times the fee payable in respect of your stay.


Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.


These terms and conditions shall be governed by Vietnam law and the Vietanm courts shall have jurisdiction over any matter arising out of or in connection with them.


Sincerely yours,

The Vancouver Management.